2025 Water Assistance Program
Community Action Partnership of Hennepin County’s (CAP-HC’s) Water Assistance Program can help you pay your past-due water bills and related charges.
Application Processing
Current demand for Water Assistance has exceeded our funding capacity. We will process applications received or postmarked by September 19 in order of the date received.
The Water Assistance Program is now paused until Spring 2026. If you need assistance before that time, please apply through MNbenefits or call 612-596-1900.
Staff are working on applications received the week of:
SEPTEMBER 16
Frequently Asked Questions
Why is CAP-HC’s 2025 Water Program paused?
We’ve been able to help many households in need of water assistance this year, but the need has exceeded
our funding resources.
how long will CAP-HC’s Water program be paused?
The program will resume once we receive additional funding. We expect that to be sometime in late spring 2026.
What is the maximum amount of Water Program grants?
The Water Program pays the balance due on the water bill when the application is processed up to $750.
What are the qualifications for the Water Program?
Please refer to the Eligibility section above.
How long does it take to process a Water Program application?
Processing time depends on how many applications we receive.
This program year, it has taken an average of 50 days to process Water Program applications.
Can I check the status of my application?
We do not have an automated way for you to check application status at this time. The Water Program page of our website includes the received-by date of applications we are processing currently. You may email water@caphennepin.org to check your application status, and staff will reply as soon as possible.
What happens after I submit my application?
- CAP-HC staff will review your application to determine whether it is complete.
- We will notify you if:
- Your application is denied due to being incomplete, and you may reapply.
- Your application indicates that you are not eligible for the Water Program.
- We process complete applications in the order they are received.
- If your application is approved, we will notify you that we’ve sent a check to your water supplier on your behalf.
- Once your water supplier receives the check, it can take up to 30 days for your account to be credited.
How often can I apply for CAP-HC’s Water Program?
You may apply for our Water Program once every 24 months.
Still have questions? Email us at water@caphennepin.org.