Donor Privacy Policy

Philosophy

By protecting the privacy of donor information, Community Action Partnership of Hennepin County (CAP-HC) helps build public trust. 

Introduction

CAP-HC’s donor privacy policy describes how donor information is collected and used. The organization also has a board-approved discontinue contact policy guaranteeing that donors can be removed from solicitation and other mailing lists.

In addition to being available online, CAP-HC’s donor privacy policy will also be provided upon request. Contact us at info@caphennepin.org. 

Donor Information

CAP-HC collects and maintains donor information that individuals voluntarily provide or that is generated through donation and fundraising activities. This information may include:

  • Contact information, such as name, mailing address, email address, and phone number; 
  • Donation details, including contribution amounts, transaction dates, and payment methods;
  • Information on events attended, publications received and requests for CAP-HC program information;
  • Comments, suggestions, and other information voluntarily provided by donors;
  • Communication preferences and records of requests to update information or discontinue contact.

CAP-HC uses donor information to process and acknowledge contributions, maintain donation records, meet applicable reporting requirements, communicate with donors about the organization, understand giving patterns, and improve its fundraising efforts.

CAP-HC uses Salesforce Nonprofit Success Pack (NPSP), a donor relationship management system, to maintain donor records, track contributions, and support fundraising and donor communications. Salesforce provides security and compliance controls for its services; learn more at Salesforce Trust and Trust & compliance documentation. 

CAP-HC also uses internal safeguards to protect donor information, including password protection, multifactor authentication, and role-based access restrictions. Access to identifiable donor information is limited to authorized individuals with a legitimate organizational need. Summary, non-identifying information is used whenever possible. 

CAP-HC does not store donor credit card information. Payment information is processed by third-party payment providers, which handle that information under their own privacy and security practices. See “Third-Party Donation and Payment Services” for more information.

List Sharing

CAP-HC does not sell, rent, or trade its donor list, or share it with other organizations for their own fundraising or marketing purposes. CAP-HC does not send fundraising or promotional mailings to donors on behalf of other organizations. 

CAP-HC may share donor information with authorized third-party service providers that support our fundraising and donation-processing activities. These providers may use or process information as needed to provide services to CAP-HC, subject to applicable agreements and privacy requirements. See “Third-Party Donation and Payment Services” for more information.

Authorized Release of Information

CAP-HC may be legally required to disclose information on occasion. CAP-HC complies with all applicable legal requirements and standards. 

Discontinuing Contact Upon Request 

  • Policy: CAP-HC will discontinue contacting individuals with marketing and/or donor-related communications upon that person’s oral or written request directed to the organization. Donors may contact the Planning and Development Office at donor@caphennepin.org to make such a request. CAP-HC will maintain a record of all requests by persons who indicate that they do not wish to be contacted by or on behalf of the organization. Those individuals who are past or current clients of CAP-HC may continue to receive program-related communications. 
  • Procedure: Following a request to discontinue contact, staff will:
    • Remove the individual’s name from the CAP-HC email distribution list 
    • Remove the individual’s name from the CAP-HC mail distribution list 
    • Indicate in the individual’s database file that they have made a request for discontinuation of contact 
    • Add the individual’s name to the organization’s “Do Not Contact” List in the donor database 
  • Limitation: This policy does not prohibit contact by a non-staff individual or group voluntarily soliciting on behalf of CAP-HC, even if the person being contacted has requested to be placed on the “Do Not Contact” list.
  • Any email newsletters or updates sent out by CAP-HC shall include written direction of how to be removed from future communications and/or a link to “unsubscribe” from a list. CAP-HC will assist any donor requesting assistance with discontinuing contact or removal from mailing lists.

Updating Donor Information

To review personal information collected and/or request changes, individuals may contact the Planning and Development Office at donor@caphennepin.org. 

Third-Party Donation and Payment Services

1. Givebutter Donation Platform

CAP-HC uses Givebutter as its third-party donation platform. Givebutter collects and stores the following types of donor information when a transaction is processed:

  • Contact information, such as name, mailing address, e-mail address, and phone number; 
  • Donation details;
  • An optional donor message;
  • Optional dedication information, including the name and email address of a third party who will be notified of the gift
  • A consent checkbox for CAP-HC to contact the donor by email or text

Givebutter shares relevant information with CAP-HC and payment service providers to process your donation and support related functions. 

Donors may create a Givebutter account to review their donation history or manage recurring gifts. Givebutter accounts are governed by Givebutter’s Terms of Use and Privacy Policy.

Donors who make a donation in honor of or in memory of another person may provide an individual’s name and email address for notification purposes. Givebutter uses that information to send the notification, even though the notified party may have no existing relationship with CAP-HC or Givebutter. CAP-HC does not add the notified individual to its fundraising or marketing lists unless they provide consent to do so. 

Givebutter does not store donor credit card information. Payment information is processed by third-party payment providers, which handle that information under their own privacy and security practices.

2. Payment Processing

Givebutter uses Stripe to process donation transactions. Stripe undergoes a PCI* Level 1 Service Provider evaluation every year, the most stringent security certification available in the payments industry. More information about Stripe’s Privacy & Terms. 

The payment method a donor chooses determines whether additional third-party service providers are involved in processing donation transactions. These providers handle personal and payment information under their own privacy and security practices.

  • ACH (automated clearing house) – Stripe uses its service, Link, to connect to the donor’s bank account and process the donation payment.
  • PayPal or Venmo – Stripe connects to the respective payment service provider to process the donation payment. More information about PayPal’s Privacy & Terms. More information about Venmo’s Privacy & Terms.
  • Apple Pay or Google Pay – Digital wallet sends donor payment credentials and stored contact information to Stripe to process the donation payment. More information about Apple Pay’s Privacy Policy. More information about Google Pay’s Privacy, Terms, & Policies.

*PCI = Payment Card Industry 

Use of Website Cookies

The CAP-HC website uses “cookies” to help donors personalize their online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize CAP-HC web pages, or register with the CAP-HC donation site, a cookie helps CAP-HC recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as a billing address. When you return to the same CAP-HC website, the information you previously provided can be retrieved, so you can easily use the CAP-HC features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of a website.

Third-Party Sites

Other websites that you may link to from CAP-HC’s website and communications, including partner websites, maintain their own privacy policies. CAP-HC is not responsible for the privacy practices of other websites or affiliate organizations. We encourage you to review the privacy policies of websites or affiliate organizations before providing them with any of your personally identifiable information.

Donor Bill of Rights

CAP-HC adheres to the following Donor Bill of Rights, which was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute.

DONOR BILL OF RIGHTS

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:

  • To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
  • To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities. 
  • To have access to the organization’s most recent financial statements.
  • To be assured their gifts will be used for the purposes for which they were given.
  • To receive appropriate acknowledgment and recognition. 
  • To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
  • To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
  • To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors. 
  • To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
  • To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.


Adopted by the Board of Directors of CAP-HC on 10/22/2026.