By protecting the privacy of donor information, CAP-HC helps build public trust.
CAP-HC collects and maintains the following types of donor information when it is voluntarily provided to the organization:
- Contact information, such as name, address, telephone number and e-mail address;
- Donation information;
- Information on events attended, publications received and requests for program information;
- Information provided by the donor in the form of comments and suggestions.
CAP-HC does not retain donor credit card information.
The information is maintained for IRS reporting purposes, is used to analyze general donation patterns, to understand donors’ interests in CAP-HC’s mission and programs, and to update donors on the agency’s activities. Donor information is stored in the organization’s password-protected Cloud file storage system, with access restricted to relevant staff members only. Information is shared with staff and board members only on a need-to-know basis; summary, non-identifying information is used whenever possible.
CAP-HC does not sell, rent, trade or share its donor list with any other organization. CAP-HC never sends out mailings to its donors on behalf of other organizations.
Authorized Release of Information
CAP-HC may be legally required to disclose information on occasion. CAP-HC complies with all applicable legal requirements and standards.
Discontinuing Contact Upon Request
- Policy: CAP-HC will discontinue contacting individuals with marketing and donor related communications upon that person’s oral or written request directed to the organization. Individuals may contact the Planning and Development Office at email@example.com to make such a request. CAP-HC will maintain a record of all requests by persons who indicate that they do not wish to be contacted by or on behalf of the organization. Those individuals who are past or current clients of CAP-HC may continue to receive program-related communications.
- Procedure: Following a request to discontinue contact, staff will:
- Remove the individual’s name from the CAP-HC email distribution lis
- Remove the individual’s name from the CAP-HC mail distribution list
- Indicate in the individual’s database file that they have made a request for discontinuation of contact
- Add the individual’s name to the agency’s Do Not Contact List in the donor database
- Limitation: This policy does not prohibit contact by a non-staff individual or group voluntarily soliciting on behalf of CAP-HC, even if the person being contacted has requested to be placed on the "do not contact list."
- Any email newsletters or updates sent out by CAP-HC shall include written direction of how to be removed from future communications and / or a link to “unsubscribe”. CAP-HC will provide assistance to any donor requesting assistance with discontinuing contact or removal from mailing lists.
Updating Donor Information
To review personal information collected and / or request changes, individuals may contact the Planning and Development Office at firstname.lastname@example.org.
Third Party Payment Service
CAP-HC uses the third-party payment service PaymentSpring to process credit card transactions on its website. This payment service is PCI Level 1 Certified and utilizes encryption technology to ensure the security of donor information. CAP-HC does not retain donor credit card information.
Use of Website Cookies
The CAP-HC website uses “cookies” to help donors personalize their online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize CAP-HC web pages, or register with the CAP-HC donation site, a cookie helps CAP-HC recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as a billing address. When you return to the same CAP-HC website, the information you previously provided can be retrieved, so you can easily use the CAP-HC features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of a website.
Other websites that you may link to from the CAP-HC site and communications, including partners’ websites, maintain their own privacy policies. CAP-HC is not responsible for the privacy practices of other websites or affiliate agencies. We encourage you to review the privacy policies of websites or affiliate agencies before providing them with any of your personally identifiable information.
Donor Bill of Rights
CAPHC adheres to the following Donor Bill of Rights, which was created by the Association of Fundraising Professionals (AFP), the Association for Healthcare Philanthropy (AHP), the Council for Advancement and Support of Education (CASE), and the Giving Institute.
Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To ensure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the nonprofit organizations and causes they are asked to support, we declare that all donors have these rights:
- To be informed of the organization's mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
- To be informed of the identity of those serving on the organization's governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
- To have access to the organization's most recent financial statements.
- To be assured their gifts will be used for the purposes for which they were given.
- To receive appropriate acknowledgement and recognition.
- To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
- To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
- To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
- To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
- To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.
Adopted by the Board of Directors of CAP-HC on 8/26/21.